Terms & Conditions
Terms & Conditions.
It is important for you to note all of the following points prior to submitting your handset for repair. By submitting your handset, you agree to all of the following:
Any information or data saved on your handset (e.g. games, apps, phonebook content, text and picture messages, video clips) will be lost during the repair process. We recommend that you make a backup of any such data prior to sending your handset for repair. If you fail to remove your SD card or sim card before returning your device for repair they will be destroyed as per GDPR guidelines. Fónfix does not accept any liability whatsoever for information or data that is erased or lost during
Your manufacturer warranty does not cover the following:
(a) moisture damage (e.g. handset has got damp or wet),
(b) physical damage (e.g. handset has been dropped or suffered a knock or scratched),
(c) cases where IMEI ID stickers have been removed,
(d) damage/malfunction caused by use in unsuitable environments (e.g. damp, dusty or dirty conditions).
Please refer to your device’s manufacturer warranty rules for further information.
Charges will apply where repairs are carried out outside of warranty terms or period, A detailed inspection of your handset will not proceed until the estimated cost of repair is accepted by you. Following acceptance of repair costs, repairs will proceed where possible, though exceptions can occur. If your handset is beyond repair, it will be returned without charge for the inspection. (Customer still pays for carriage)
Estimates for obvious physical damage which is not covered under warranty can be paid online at the time of purchase. The estimate charge may increase/decrease from time to time. If the final charge is less than the amount paid online, we will refund the balance. If the final charge is more than the amount paid online, we will contact you and process a payment for the payment balance.
In the case of your handset having no power, Fónfix will not be responsible for any further issues that the device is found to have once the repair has been attempted. Where a device haa no power Fónfix may be unable to perform a diagnostic test.
If your handset has been repaired or a repair attempted at another service centre prior to this occasion, once opened your device could have further faults. In the case we return the unit unrepaired, Fónfix will not be responsible if your device malfunctions or operates differently.
It is your responsibility to inform us accurately of the condition of your Device. If your device is found to have a different fault from your selection on our website, we will contact you to discuss, as further charges may apply. It is the customers responsibility to package their device appropriately for shipping to Fónfix. Fónfix will not be responsible for any claims related to devices damaged in transit.
Warranty conditions – 12 months parts warranty, parts fitted to all out of warranty repairs are guaranteed for 12 months, warranty does not cover moisture damage, physical damage to parts or if the parts have been tampered with.
Note: Warranty repairs at our Fónfix Sandyford walk in service incur a €15 handling fee.
Fónfix will send you regular updates by SMS and email to keep you informed on the progress of your repair. We will also send you details on how to track your device when dispatched back to you with the carrier.