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Returns & Repairs.

Within 14 Days of Purchase.

If your phone becomes faulty within the first 14 days of purchase, please return it fully boxed and including accessories such as battery, headset, charger and SIM card to the store you purchased it from. You will need to provide your receipt as proof of purchase.

If you purchased your phone online, please contact customer care Bill pay 1905 or Prepay 1747 Mon-Fri (9am - 7pm).
Sat & Sun Closed.

Over 14 Days.

Most phone manufacturers offer a warranty of 24 months from date of purchase, with the exception of Apple who offer 12 months.

To process a warranty repair please visit our repair partners site below and select Warranty Check.

Please be aware that your warranty does not cover physical or moisture damage.

Repair if your Phone is More than 24 months old.

If your phone is more than 24 months old (if Apple 12 months) or the repair is outside of warranty due to physical damage, it can still be repaired. Please follow the below link to our repair partners site where you will be able to book an appointment to have it repaired, arrange a collection at your home or place of work, drop it off at 1200 drop off points or if you are based in Dublin avail of a same day collection and repair service.

Please keep a record of the IMEI number of your phone or your order reference number to check the status of your repair on our repair partners website.

A member of the repair company will contact you as soon as you place your order or if there are any issues with the repair during the process.

How Much Does it Cost to Repair your Phone?

If your phone is covered under warranty, then the repair will be free. The warranty will not cover misuse, physical or moisture damage. If the repair is not covered by warranty, prices are available on our partners site and if you can’t find your device you can contact them via the “can’t find my device” contact form and they will contact you directly with a price.

For further details visit our terms & conditions here  https://www.eir.ie/termsandconditions/